TERMS AND CONDITIONS OF SERVICE

Please read the following Terms and Conditions carefully before agreeing to be bound by them. In the event that you do not agree with these Terms and Conditions, do not access or use the our website.

This website is provided by Ecommerce SDR, SLU (referred to as either Noldemann or “we”in the following documentation). By using this website or by placing any purchase orders using this website, you agree to abide by the Terms and Conditions set forth herein. Only upon acceptance of the terms contained herein, you will be entitled to submit electronic orders. Any violation of the terms will result in the termination of your account.

This website is not intended for persons under 18 years of age. In compliance with law 34/2002 (LSSICE): Website www.tailor.noldemann.com  Ecommerce SDR, SLU - The Yellow Pet Building - 22 Candina Ave. - E-39011 Santander - VAT number ESB39793096 - Company registration code: T 1070, F 101, I 1ª H S-28652.

 

1. USER ACCOUNTS

1.1. By registering with www.tailor.noldemann.com you can access or view the prices, product inventories and submit purchases electronically.

1.2. You, the user, are responsible for using www.tailor.noldemann.com in a private and secure manner. We will not be held liable for any damage or loss caused by any unauthorised account access resulting from the users actions. This includes not logging out of your account or sharing your account password.

1.3. At Noldemann, we reserve the right to refuse registration or cancel at any time.

 

2. EFFECTIVE DATE

2.1. By using our website www.tailor.noldemann.com it is assumed that the customer has read the Terms and Conditions of the website and is bound by them by them by using the website or ordering products.

2.2. Noldemann reserves the right to modify and change any of the terms contained within these terms and conditions, at any time. Your continued access or use of our website will imply your full compliance with these terms. You, the user, are therefore responsible for regularly reviewing these Terms and Conditions and additional terms or notices posted on www.tailor.noldemann.com

 

3. ORDERS

3.1. To place an order, the customer must be at least 18 years old.

3.2. You, the user, must complete the personal data form which is found on the online shop (open 24 hours a day) once you have accessed the page and clicked “place order”.

3.3. By placing an order, the user is making Noldemann an offer to buy selected items and is compliant with these Terms and Conditions. We reserve the right, at our discretion, to accept or reject any offer. Receiving payment from the customer does not indicate our acceptance. 

3.4.. Order confirmation, informing the customer of the transaction does not indicate that the order has been accepted. We will always send a confirmation e-mail to the address that the user provided on filling out the personal data form. If for some reason the order has been rejected we will also try to contact the customer by e-mail or telephone. Only when the delivery process has begun, does that indicate an acceptance of the order.

3.5. At www.tailor.noldemann.com, we do our utmost to deliver the correct products to the customer with the corresponding order confirmation. However, there is a chance that we cannot supply every product ordered, for example due to a lack of stock. In such instance, we will inform the customer of the issue at hand and offer an alternative product. If the customer is not in accordance with our proposal, we will cancel the order and they will be refunded for any fees paid for the products that we could not provide. In rare cases, the prices of the products in our online shop can be incorrect or marked unjustifiably low without cause. In the instance that this has occurred and the customer has already received confirmation of the order, we contact the customer with an aim of sending a new confirmation with the correct pricing. In the case that the customer is unsatisfied with the different pricing, the customer reserves the right to cancel the order and we will refund the payment. In case some of the products ordered are out of stock and we do not receive replies to e-mail requests and calls alerting the customer, the company reserves the right to cancel the products concerned and send the rest of the order. In case of disagreement when receiving the order, return policies shall apply.

 

4. DELIVERY OF YOUR PRODUCTS

4.1. On confirmation of your order, we will deliver your products in accordance to the Terms and Conditions.

 

5. PRODUCTS

5.1. We pay great attention to information in regards to the main characteristics and functions of products, through  technical descriptions provided by our partner companies and manufacturers or via photographs illustrating the products. This all happens within the boundaries of technology and in accordance with the highest market standards.

5.2. Read carefully the product descriptions before purchasing. The image shown can differ from the end product. If you have any doubts, please contact us before purchasing the product.

 

6. PRICE

6.1 The price of the products can be seen clearly on the website. The price and terms of the product may vary. The valid price and terms that are used,  will be those stated at the time the customer places the order.

6.2. We reserve the right to charge for the order on the date that we receive the order.

6.3. The selling prices in our online store are as follows:

If the customer lives in the European Union, all the prices are including VAT.  If the customer lives in a tax-free zone we will deduct the tax costs, but the customer must indicate this under “other comments or special requests?”.

6.4. The customer will be informed about the additional costs for delivery before being able to complete the transaction and receive a confirmation of the order.

6.5. We reserve the right to modify our prices at any time. However, we promise to use the prices that are shown at the time of placing the order will be the same as what we will charge.

 

7. PAYMENT OF PRODUCTS

7.1. To guarantee maximum safety when paying for items with Noldemann, we have a partnership with PayPal. When the customer sees the symbol of PayPal, the client can assume that the payment is 100% protected.

7.2. If our security department suspects fraud or irregularities, for security reasons, tailor.noldemann has the right to cancel all the transactions.

7.3. We offer customers two different methods of payment:

- Payment by credit / debit card:

We accept American Express, Maestro and all Visa and MasterCards, which are verified by Visa as a secure payment method. In addition to this, any order that exceeds the limits set by Noldemann, will have to be verified by sending a form of  identification as a proof of residence by fax or e-mail.

- Payment by PayPal:

PayPal allows the user to pay directly without the need to enter any account information. PayPal encrypts confidential data, by using the best technologies available on the market.

7.4. In the instance that the purchase has been made by an end user or company, an extended corresponding invoice will be sent.  In both invoices will include a breakdown with the amount of VAT if applicable.

 

8. DELIVERY OF THE GOODS

8.1. We will ship the products to the delivery address provided by the customer in the personal information required to create an account.

8.2. On the website, including in the shopping cart, the sum of the items will be shown including the shipping costs for the order.

8.3. We will send your purchase to the address provided in your order. Shipping is free for orders over 125€. For orders of 125€ or less, shipping cost will be 9€.

8.4. Your items will be shipped in the time window specified in the description of each product. Allow 2 to 5 days of transit time for European countries and 5 to 14 days for the rest of the world.

9. PRODUCT WARRANTY

9.1. All products offered by Noldemann have a warranty. We promise to replace any products that have manufacturing faults with a new version or a corresponding alternative or will refund the payment for the product, for up to two years from the date of delivery. In this instance, all costs for the return and redelivery of an order are charged to Noldemann, not the customer.

9.2. In the event that a product does not meet up to standards, you, the customer must inform us via e-mail within 14 days explaining that you wish to return the product. This way, we can organise returning the product in a suitable manner. In the instance that the problem with the product is not covered in the guarantee, the customer will have to pay additional costs that may arise from such a refund.

 

10. THE RETURN AND REPLACEMENT OF PRODUCTS

10.1. Every product is 100% individually tailor-made according to the customer's preferences. Hence, we DO NOT accept returns for any reason except production error.

10.2. In the case of a production error, the customer is required to take and upload a picture of the product displaying the error and email this information to info@noldemann.com. In the case of a measurement error, we require pictures showing the measurements which are wrong or the areas, which the customer feels does not fit him well (holding a measurement tape, showing the measurements). If your request for return is accepted, the customer will be notified immediately.

10.3. The first time a customer orders any custom-made product there is a chance that the fit would not be 100% perfect. The need for minor alteration of the product or size adjustment might be necessary. Incorrect measuring does not qualify as production error.

10.4. Slight differences in shading of a product of the same fabric (due to variations in the dying process) are possible.

10.5. Once an order is placed online, it is processed immediately and the production process is started instantly. Please note that cancellation of orders is thus not possible after 24h the transaction is completed. All products will be shipped to the delivery address as the company will not cancel, hold nor store any order and product once produced.

10.6. All prices quoted on our website are in EUR and they do not include taxes and duties that may aply in your country. However, in most countries there is an exemption quota that allows some merchandise (depending on the value of the package) to be received free from taxes and duties. This quota varies from country to country and we would advise you to check with your country's custom and tax department about this, just to be sure. Please note that Noldemann is not responsible for any possible taxes and duties, this is to be covered by the customer.

10.7. Garments re-ordered or re-made at a different date from the original order may differ in color shades as each fabric lot and fabric roll is milled separately.

10.8. Confirmation emails of purchase will always be sent to the email provided upon completion of order placement. Customers are kindly requested to check that emails from our company are not marked as junk or spam. Customers are also kindly requested to contact info@noldemann.com if they do not receive the emails due to unforeseen technical reasons.

10.9. The fabric color descriptions seen on our website are solely intended for our brand. They do not correspond to other general descriptions of the color mentioned by any other sources or brands.

10.10. Should there be a discrepancy in the invoice you receive, please email our customer service team and we will send you an updated official invoice.

 

11. AFTER SALES SERVICE

11.1. If you wish to speak to our Customer Service Team:

- You can send us a message via the contact form .

 

12. OBLIGATIONS OF THE CUSTOMER AND NOLDEMANN

12.1. We would like to provide our customers with the necessary information and the products that are offered. Noldemann, in the case of force majeure, the absence of a customer, or unforeseen conditions by a person unrelated to the contract, is not held responsible for the non-fulfillment of these conditions.

12.2. The customer agrees to complete the order forms and personal details correctly and according to the instructions provided. Noldemann protects the data entered in accordance to the law. In addition to this, the customer agrees to pay the price of the products, including the corresponding taxes and shipping costs.

12.3. We advise that all customers save a copy of any data concerning the purchasing of their products. We are not responsible for loss of data, files or in general damages as a result of a backup failure on the customers part.

12.4. Noldemann is not responsible for the consequences arising from the improper use of products bought on our online store.

 

13. COMMENTS

13.1. All reviews, written by customers, are controlled by the marketing team. If the comments received are an infringement of the law, or are a violation of ethics or morality (abusive publicity, defamation, insults, remarks out of context..) Noldemann has the right to reject or edit them.

 

14. PRIVACY

14.1. The personal data that the customer has to provide us is essential for sending orders and invoicing. In the absence of this information, the order will be canceled automatically. When registering on our site, the client agrees to provide us with valid personal data, data that allows the service of tailor.noldemann to function and correct identification of the registered customer, as well allowing the sending of information and advertising for different products and offers that tailor.noldemann offers on the website.

 

15. AUTHOR

15.1. All content on the Noldemann Online Store (images, text, names, trademarks and videos) are property of Noldemann. The duplicating of partial or whole content in any form must have prior and explicit approval by Noldemann.

 

16. OFFERS AND COUPONS

16.1. Unless an alternative end date is shown, all offers and coupons are valid for one month.

16.2. Discount coupon promotions are exclusively for the value of the product and can only be used once.

16.3. Noldemann has the right to exclude a person who abuses the promotion or attempts  to repeatedly use the action under different identities.

16.4 You can only use one coupon per purchase. Coupons are not cumulative.